Vendor Policies ETSI
The Vendor acknowledges that ETSI operates as a government contractor and agrees that any products or services sold to ETSI will be utilized for governmental purposes, including the fulfillment of federal contracts. As such, the Vendor understands that transactions between the Vendor and ETSI may be subject to federal procurement rules and regulations, including the Federal Acquisition Regulation (FAR) and the Defense Federal Acquisition Regulation Supplement (DFARS).
2.1 90-Day Return Policy: The Vendor agrees that all products and services provided to ETSI shall be subject to a 90-day return policy. ETSI may return any products or services to the Vendor within 90 days of receipt for any reason, including but not limited to defects, non-conformance to specifications, or unsuitability for ETSI’s purposes.
2.2 Refund or Replacement: If ETSI returns any products or services within this 90-day period, the Vendor shall, at ETSI’s discretion, either provide a full refund within thirty (30) days of receiving the returned item or provide a replacement of the product or service at no additional cost to ETSI.
2.3 Condition of Returned Products: Any returned products must be in their original packaging, and if possible, in new or unused condition. ETSI will make reasonable efforts to return products in the same condition in which they were received, except where defects or non-conformance render this impossible.
2.4 Return Shipping Costs: The Vendor shall bear all costs related to the return of products or services under this policy, unless ETSI is responsible for the return due to factors unrelated to quality, defect, or other legitimate issues.
3.1 Prohibition on Contacting End Users: The Vendor acknowledges that all communications and transactions related to products or services provided to ETSI shall be directed exclusively to ETSI's procurement team. The Vendor is expressly prohibited from contacting ETSI’s end users, including any government agency or ETSI’s clients, regarding any matter related to the sale, support, or performance of the products or services provided to ETSI.
3.2 Breach of Contract: Any contact by the Vendor with ETSI’s end users, without prior written authorization from ETSI, shall constitute a material breach of this Agreement. In such an event, ETSI reserves the right to immediately terminate the Vendor’s approval status and take any other actions deemed necessary, including seeking damages for any harm caused by such unauthorized contact.
4.1 Use of Payment Information: The Vendor agrees that any payment information provided by ETSI, including but not limited to credit card information or other payment methods, shall only be used for the authorized transactions related to the purchase of products or services by ETSI.
4.2 Prohibition of Unauthorized Charges: The Vendor is strictly prohibited from using ETSI’s payment information for any unauthorized charges, additional services, or future transactions without ETSI’s prior written approval. Any unauthorized use of ETSI’s payment information will be considered fraud and grounds for immediate termination of the Vendor’s approved status.
4.3 Consequences of Unauthorized Charges: In the event of any unauthorized charge by the Vendor, ETSI reserves the right to take legal action, including but not limited to seeking full reimbursement of all unauthorized charges, the termination of the Vendor’s approval status, and potential reporting to relevant legal authorities for fraudulent activity.
5.1 No Signature Requirement: This Agreement does not require signatures or explicit consent from the Vendor to become binding. Upon approval in ETSI’s vendor system, this Agreement automatically becomes a binding contract, and the Vendor is required to adhere to its terms as a condition of their approved seller status.
5.2 Acknowledgment of Terms: By participating in ETSI’s vendor system, the Vendor acknowledges and agrees to all terms and conditions outlined in this Agreement, including the return policy, restrictions on contacting end users, and prohibitions on unauthorized payment charges.
6.1 Termination of Approval Status: ETSI reserves the right to revoke the Vendor’s approval status at any time, with or without cause, upon written notice to the Vendor. In such an event, the Vendor shall remain responsible for fulfilling any outstanding obligations to ETSI under the terms of this Agreement.
6.2 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland and applicable federal law.
6.3 Assignment: The Vendor may not assign or transfer any rights or obligations under this Agreement without ETSI’s prior written consent.
6.4 Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
6.5 Modifications: ETSI reserves the right to modify the terms of this Agreement at any time by providing notice to the Vendor. Continued participation in the vendor system shall constitute the Vendor’s acceptance of any modified terms.
The agreement is automatically binding upon approval in ETSI’s vendor system. No signature is required for this Agreement to take effect.